1. Who we are

Techlance Hub ("Techlance Hub", "we", "our", or "us") provides BPO and dispatch services, custom software and automation solutions, and performance marketing services. This Privacy Policy explains how we handle personal information collected through our website and related services.

2. Information we collect

We collect information in the following situations:

• Contact form. When you submit a form on our website, we collect the details you provide, such as your name, email address, company, area of interest, and message.
• Newsletter or updates. If you subscribe to our newsletter, we collect your email address and any related preferences.
• Admin access. When authorized team members sign in to the admin area, we process login credentials solely to authenticate access.
• Usage and analytics data. We may collect technical details such as pages visited, browser type, device information, and approximate location (based on IP), to understand how visitors use our site and improve it.
• Communications and support. If you contact us by email, phone, or social media, we may keep a record of that communication.

3. How we use your information

We use the information we collect to:

• Respond to your inquiries and provide customer support.
• Evaluate whether and how we can help with your project or services request.
• Operate, maintain, and secure our website, admin tools, and infrastructure.
• Improve our services, content, and user experience based on aggregated usage insights.
• Send you updates, insights, or marketing communications, where permitted by law and subject to your preferences.

4. Legal bases for processing (if applicable)

Where relevant privacy laws apply (such as the GDPR in the European Economic Area), we rely on one or more of the following legal bases to process personal data:

• Contract. To take steps at your request prior to entering into a contract or to perform a contract with you.
• Legitimate interests. To operate, secure, and improve our services in a way that is proportionate and respects your privacy.
• Consent. Where required, such as for certain marketing communications or non-essential cookies/analytics, we will rely on your consent and you may withdraw it at any time.

5. Cookies and analytics

Our website may use cookies, pixels, or similar technologies to understand how visitors interact with our pages and campaigns. These technologies help us:

• Measure traffic, performance, and engagement.
• Diagnose issues, protect against abuse, and keep the site secure.
• Improve our messaging and content based on aggregated behavior.

You can typically control cookies through your browser settings. If we introduce any additional cookie banners or preferences controls, this section will be updated to reflect that.

6. How we share information

We do not sell your personal information. We may share data with:

• Service providers. Trusted vendors that help us run our infrastructure, analytics, email, or customer relationship systems, under appropriate agreements.
• Professional advisors. Such as legal, accounting, or security advisors where needed.
• Legal and safety. If required by law or to protect our rights, users, or the public.
• Business transfers. In connection with a potential or actual merger, acquisition, or similar transaction, subject to appropriate safeguards.

7. Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including any legal or reporting requirements. The specific retention period can depend on the context of your interactions with us (for example, whether you become a client or only reach out for an initial inquiry).

8. Your rights and choices

Depending on your location, you may have certain rights over your personal information, such as the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of certain data, subject to legal obligations.
• Object to or request restriction of certain types of processing.
• Withdraw consent where processing is based on your consent.

To exercise any of these rights (or to ask questions about them), please contact us using the details in the "Contact us" section below. We may need to verify your identity before fulfilling your request.

9. Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no online service can be completely secure, so we cannot guarantee absolute security of information transmitted to or from our site.

10. Third-party sites and services

Our website may link to third-party sites or services (such as social networks or external tools). We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any external services you use.

11. Children's privacy

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The "Last updated" date at the top of this page will indicate when the policy was most recently revised. We encourage you to review this page periodically.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:

• Email: info@techlancehub.com
• Phone: +1 (929) 647-0056